What Is a VoIP Calling Solution?
VoIP (Voice over Internet Protocol) is a technology that allows you to make voice calls using internet connection instead of a traditional landline or mobile network. A VoIP calling solution is a system or service that enables businesses to manage their voice communication internally within teams or externally with customers using the internet.
Benefits of using a VoIP calling solution
– Cost savings: Traditional phone systems can become expensive due to infrastructure costs and per-minute billing. A VoIP solution like www.getclicktocall.com offers unlimited calling plans in India, helping businesses cut down on hefty bills. We offer fair, transparent pricing with no hidden charges, making it ideal for startups and enterprise.
– Scalability: Whether you have 3 agents or 300, you can easily scale up or down your VoIP setup. Add or remove users, departments, or features based on your growth stage no long-term commitments or costly hardware installations.
– Flexibility: VoIP calling solutions from GetClickToCall work on any device—web browser, smartphone, or softphone. Your agents can work from home, office, or on the go without missing a single customer call.
– Integration: Integrate with existing systems like:
– Toll-Free Numbers
– CRM tools (Zoho, Salesforce, Freshdesk, etc.)
– Use the Click-to-Call feature directly from your website or internal dashboard for maximum convenience.
www.getclicktocall.com offers advanced features for VoIP calling solution
Our VoIP calling solution comes with a powerful suite of enterprise-grade features, designed to improve call efficiency, customer satisfaction, and agent productivity.
– Auto Dialing: Upload a list of leads and let the system automatically dial out. Once a call connects, it instantly routes to an available agent, reducing idle time and improving productivity.
– Multi level IVR: Customizable multi-level menus to guide callers (e.g., “Press 1 for Sales, 2 for Support”). It can further be divided into languages and so on.
– Call Forwarding: Every call is important, ensure you never miss a call. Forward calls to any mobile or landline number when you’re not at your desk or outside working hours.
– Call recording: Record both inbound and outbound calls. Use these recordings for:
– Quality assurance
– Training new agents
– Legal and audit compliance
– Whatsapp/SMS integration: Go beyond voice—integrate with WhatsApp and SMS to share confirmations, promotions, payment links, and more. Build a complete omnichannel experience for your customers.
– Number masking: Protect customer and agent privacy with number masking. The real number is hidden from both parties, often used in ecommerce, healthcare, and real estate to avoid misuse.
– Detailed performance reports: Access deep insights into agent performance and call quality:
– Call duration
– Average call handling time (ACD)
– Successful/failed calls
– Break timings
Use this data to make smarter staffing and training decisions.
– Local Virtual DID numbers: Show a strong presence across India by displaying local DID numbers to receive and manage calls without a physical SIM or Phone.
Why Choose GetClickToCall.com?
– Unlimited VoIP calling plans for Indian businesses
– Secure, cloud-based architecture
– 99.9% uptime guarantee
– 24×7 customer support
– Instant onboarding & easy-to-use dashboard
Ready to get started?
Visit https://getclicktocall.com/contact-us and request a free demo today.